Terms of Service

Last Updated: 7 June 2026

Welcome to Lumino. These Terms of Service govern your use of our website and the purchase of products from us.

By accessing our website or placing an order, you agree to be bound by these Terms of Service.

1. About Us

Lumino is operated by Code5Solutions (Pty) Ltd.

For any questions regarding these Terms, please contact us at:

Email: lumino@code5solutions.co.za

2. Use of the Website

You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use of the website.

You may not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorized access to our systems.
• Distribute malicious software or harmful code.
• Copy, reproduce, or exploit website content without permission.

3. Products and Services

We make every effort to accurately display and describe our products.

However:

• Product images are for illustrative purposes only.
• Packaging, colours, labels, and appearance may vary.
• Product availability is subject to stock levels.
• We reserve the right to discontinue or modify products at any time.

4. Pricing

All prices displayed on the website are in South African Rand (ZAR).

Prices are subject to change without notice.

The price charged will be the price displayed at the time your order is placed.

5. Orders

When you place an order, you are making an offer to purchase products from Lumino.

We reserve the right to:

• Accept or decline any order.
• Cancel orders where pricing errors have occurred.
• Cancel orders suspected of fraud or misuse.
• Limit quantities purchased by a customer.

If an order is cancelled after payment has been received, a full refund will be issued.

6. Payment

Payment must be received in full before an order is processed and dispatched.

We use trusted third-party payment providers to process payments securely.

Lumino does not store your payment card details.

7. Shipping and Delivery

Shipping and delivery are subject to our Shipping Policy.

Delivery timeframes are estimates only and may vary due to circumstances beyond our control.

Risk in the products passes to the customer upon delivery.

Ownership of the products transfers once full payment has been received.

8. Returns and Refunds

Returns, exchanges, and refunds are governed by our Returns & Refunds Policy.

Please review that policy before making a purchase.

9. Product Use

Customers are responsible for using products according to the instructions provided.

Where appropriate, products should be tested on a small, inconspicuous area before full application.

Lumino shall not be responsible for damage resulting from:

• Improper use.
• Incorrect dilution.
• Use on unsuitable surfaces.
• Failure to follow instructions.
• Failure to perform a compatibility test where appropriate.

Nothing in these Terms limits any rights granted under applicable consumer protection legislation.

10. Limitation of Liability

To the fullest extent permitted by law, Lumino shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability in connection with any claim shall not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms excludes liability where such exclusion would be unlawful.

11. Intellectual Property

All website content, including text, images, graphics, logos, branding, product names, and designs, remains the property of Lumino or its licensors.

No content may be copied, reproduced, distributed, or used without prior written permission.

12. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in that policy.

13. Website Availability

We strive to keep our website operational at all times but do not guarantee uninterrupted availability.

We reserve the right to modify, suspend, or discontinue any part of the website without notice.

14. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be published on this page and will take effect upon publication.

15. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.

16. Contact Us

For any questions regarding these Terms of Service, please contact:

Email: lumino@code5solutions.co.za